Fixing the weakest link: AI-driven complaint handling and UGC equity regulations
The complaint-handling mechanism lies at the core of UGC regulations, yet it remains the most fragile element of campus governance. In many HEIs, entrenched institutional and personal biases, coupled with retaliatory practices, weaken grievance redressal, often operating at the discretion of institutional heads in the name of autonomy.
The complaint-handling mechanism lies at the core of UGC regulations, yet it remains the most fragile element of campus governance. In many HEIs, entrenched institutional and personal biases, coupled with retaliatory practices, weaken grievance redressal, often operating at the discretion of institutional heads in the name of autonomy.
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