Business

Monzo wrongly denied refunds to thousands of fraud and scam victims

Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behindMonzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS). Continue reading...

Economist AdminEconomist Admin
Monzo wrongly denied refunds to thousands of fraud and scam victims

Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind

Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.

The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS). Continue reading...

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