RBI proposes ban on intimidation, abusive calls by loan recovery agents
RBI said neither the bank’s employee, nor the recovery agent should engage in any harsh methods to recover dues. Use of abusive language, sending inappropriate messages either on mobile or through social media, or excessively calling or calling outside the prescribed hours would be considered harsh.
RBI said neither the bank’s employee, nor the recovery agent should engage in any harsh methods to recover dues. Use of abusive language, sending inappropriate messages either on mobile or through social media, or excessively calling or calling outside the prescribed hours would be considered harsh.
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