The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation
97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance's call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues
97.46% of calls resolved on first contact, exceeding the set target
Calls answered within 11 seconds, with zero customers placed on hold
Customer Happiness Index soars to 96.91%
Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies
Abu Dhabi, February 16, 2026
The Ministry of Finance's call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency.
The achievement comes as the ministry continues
What's Your Reaction?
Economist Admin
Admin managing news updates, RSS feed curation, and PR content publishing. Focused on timely, accurate, and impactful information delivery.
