World Governments Summit, Accenture launch Experience Paradox
DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox." The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction. The report, "Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed," introduces the Acc
DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox."
The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction.
The report, "Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed," introduces the Acc
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